Trusted Traveler Forms advises that the Global Entry, TSA Precheck, NEXUS, SENTRI and FAST trademarks are owned by DHS. Use of DHS-owned trademarks does not imply endorsement by DHS, or the Transportation Security Administration. This website is not affiliated with the Department of Homeland Security (“DHS”) or the Transportation Security Administration.
TRUSTED TRAVELER TERMS OF SERVICE
Please familiarize yourself with our terms of service before appointing us to file your Trusted Traveler application on your behalf. We conduct our business based on the following principles:
WHO WE ARE
We are a private company not a United States government agency. We are not associated with any United States government agency and cannot influence the outcome of your approval or denial to a trusted traveler program. We strive to make visitors to our website aware that we offer an independent service to clients who do not want the hassle of filing government forms.
THE SERVICE WE PROVIDE
We will deliver our service to you within 48 hours, providing you do not have any missing or incomplete information. If your information is missing or incomplete, we will send you an email informing you about the information you need to submit. If you have not replied to our emails, your application will be deleted from our database.
We aim to treat all clients with the greatest of respect. If you have a problem with the way that a member of our team has treated you, please email your complaint along with details of when the dispute took place to [email protected] marked for the attention of the Customer Services Manager. We aim to deal with all disputes honestly and fairly.
We strive to add accurate content to our website; however, government information and programs can change without notice at any time. To this end we do not accept responsibility for inaccurate information. If you find inaccuracies on our website, please let us know the URL and the information you believe to be misleading or incorrect.
The service fee is payable to us for our Trusted Traveler application service. Additional non-refundable government fees for security and background checks are paid directly to the US government using the credit card provided on our application form. Our website and application form contain a fee summary and explain the services we offer. By checking our agreement clause on our application form, you accept our fees and terms of business.
OUR APPLICATION FORMS
Our application forms are our own interpretation and simplification of government forms.
We do not take responsibility for information submitted by clients, which is not true, accurate or illegible. We are not liable for inaccurate information provided on application forms.
TRUSTED TRAVELER FORMS SERVICE
Primarily, our firm provides checking, processing, and filing for all Trusted Traveler forms offered by the U.S. govt.
However, you should read our terms of service before you use us to process your Trusted Traveler form.
Therefore, please understand that we’re not in any way hired by or related to the U.S. govt. We’re a private company that offers a form filing service for a fee. The cost of our service is extra to the govt fee.
We only check and file your form. Our company can’t alter any decision made by the govt about your application. Additionally, we can’t expedite your Trusted Traveler application.
You have the right to use the US government directly to process your Trusted Traveler form. However, if you exercise this right, you will not get the step-by-step guidance that we provide.
The current wait-time for program membership varies. Firstly, you can get TSA Precheck membership in a week.
However, SENTRI membership can take up to a year. Global Entry, FAST and NEXUS take around 4-8 months. You must attend an interview at an enrollment center. Renewal clients may not be called to interview.
WHAT TRUSTED TRAVELER FORMS DO
Firstly, we set up your govt security profile
Then, we meticulously error-check your data
Additionally, we provide you with relevant information alerts
When your form is ready, we provide free application submission
We get you to the ’Pending Review’ stage within 48 hours
Next, we email your security login information to take control of your profile
If you want, we can offer assistance with interview scheduling
We’re happy to give you help with denied applications
Your questions are answered every step of the way
We deal with the government on your behalf as much as possible
No crashing forms. Our website is secure and efficient
Fast and fair refund policy
Finally, we provide data security & privacy
TRUSTED TRAVELER FORMS REFUNDS
We strive to provide a unique and professional service for all of our clients.
You should feel satisfied that the level of service we provided to you was the same as we described in our terms of service. You can read this on the disclaimer on our application form.
The agents who work on your application aim to give you professional, gold star assistance. They are happy to guide you throughout the application process.
To apply for a refund, just email us at [email protected]
We’ll get back to you within 24 hours.
Please be aware that you have 90 days to claim your refund.
You will not receive a refund faster than this. We always answer your request within 24 hours.
If you cancel our service, we delete your Trusted Traveler form from our database within 24 hours.
Additionally, we can’t be made liable for anything above our service fee.
Furthermore, we can’t refund the obligatory U.S. government fee Trusted Traveler fees, which you can find listed on our fees page.